Adding / Editing Change Requests

If you identify any mistakes in a document in Q-Pulse, or if you believe the document should be updated, you should raise a change request against it. Doing this helps the document owner ensure all required changes are implemented in the next revision, as well as keeping a full history of all changes made to the document.

You can only raise change requests against active documents.

• To raise a change request against a single document from the Documents module list view, click its icon.
• If you wish to raise the same change request against multiple documents in the list view, tick the boxes beside each document, then click the icon.

However, where possible, you should raise change requests from the document's details view. This lets you see whether any other user has already raised the same change request.

To do this:

• Open the details view, expand the Change Request section, then click the icon.

Every change request should contain the following information:

• Details: Enter as much information as possible to assist the document owner when updating the document.
• Supporting Information: You can also add attachments to assist the document owner (e.g. you may have updated the document yourself already). Click the [Browse] icon, locate the attachment on your PC, then click [Open]. If you wish to add multiple attachments, you will either have to raise multiple change requests, or merge the files into a single zipped file.
• Raised By / Raised Date: These will default to your name and today's date, but you can change these if required.
• Severity: Select a suitable severity rating for the change request to help the owner prioritise the change requests.
• Click [OK] to save the change request. Once you do this, the owner will be notified and will then either accept or reject the change request.